Log into your SwissID account. You can have your identity verified under ‘My verified identity’. According to the requirements of the online service, please select whether you would like to have your identity verified in person or immediately (online) and follow the instructions

If you do not want to have your identity verified online or are unable to do so, your identity can also be verified in person You can find all locations at swissid.ch/locations.

Which identity documents are accepted depends on the type and purpose of identification. You can find an overview here.

To ensure that you can use the full potential of your SwissID account at all times, you need to have an up-to-date identity document on file. You will need to have your identity verified again in the following cases:

• Your name has changed, e.g. due to marriage

• Your identity document has expired

• For Android: Android version 8 or later

• For iPhone: iOS 16.4 or later

• For browsers: all modern browsers based on Chromium 100 or higher are supported. These include Chrome, Safari, Opera and Edge. Firefox is not currently supported because this browser is based on different technology.

Please note that the process can be more difficult if your mobile phone only has a limited amount of working memory (RAM) or the camera resolution is low.

SwissSign is legally obliged to store certain information for a certain period of time. The retention periods are based on the law, for example the ESigA (German: ZertES) and the Ordinance on the ESigA. According to VZertES, SwissSign is obliged, among other things, to retain the information for eleven years from the expiry of the certificates. Once the statutory retention periods have expired, the data is deleted.

Due to the strict requirements of the identity verification, there is a chance that yours may be rejected. You can simply repeat the process or do it in person instead (swissid.ch/locations).

• Correctly filled-out application form

• Valid identity document (passport or ID card)

• Mobile phone with the same number as in the application form

• For the electronic patient record: a valid residence permit

The application form is sent to the email address you use to log in to your SwissID account. If you have not received the application form by email, you can download it from your SwissID account and print it out.