Your new challenge

As the trusted service provider leader in Switzerland, SwissSign provides a wide range of trust services, from widely deployed technologies such as certificates and digital signatures to emerging concepts such as Self Sovereign Identity (SSI). As part of the delivery team, it will be up to you to understand which solution fits best customer requirements, propose implementation concept and execute it, coordinate effort with our development team and ensure delivery quality and time constraints.

As Customer Success Engineer, you have a mix of both technical and human skills allowing you performing a unique blend of human interactions and tech support. You will be a keystone on which a customer can rely to lead its project to success. This starts from pre-sales activities to understand customer needs to the implementation of it for a successful go live. But your task will continue long after the go live as you will be the key contact for any further support, requirement or business analysis.

You will join a small but fast-growing team that serves our customers mainly in Switzerland but with international connection. Very active in the financial industries, you will evolve in a highly regulated context for demanding customers where you sense of initiative and result oriented mindset would make the difference.

An overview of your tasks

• Technical presales activities along with the sales team (meeting and RFP)
• Project management and consulting
• On-prem architecture definition
• Manage product installation, support and maintenance
• Translation of business needs to technical feature with product managers
• Work to improve and promote customer Retention

What you bring along

• University/technical college degree in computer science or comparable
• 8+ years of professional software implementation
• 5+ years of project management and customer facing missions
• Proven proficiency with Docker and Kubernetes
• Proven proficiency with PKI and network concept
• Proven proficiency of project management
• Trust budling mindset and problem-solving oriented
• Good written and verbal communication skills in French or German and English

Comment créer de la valeur ajoutée

En tant que agent/e commercial/e, vous êtes la carte de visite de notre entreprise. Grâce à votre compréhension des affaires et de la technologie, il vous sera facile d'identifier les besoins de nos clients commerciaux. Grâce à vos compétences en communication et en négociation, vous savez comment placer avec succès nos produits sur le marché et étendre notre empreinte.

Vos tâches en un coup d'œil 

Dans le cadre de vos fonctions de agent/e commercial/e, vous serez responsable de la vente de solutions et de services à forte valeur ajoutée, adaptés aux besoins de diverses entreprises, quelle que soit leur taille ou leur secteur d’activité. Vous reprendrez un portefeuille de clients existants et veillerez à l'élargissement de la clientèle:

 

• Reconnaître les besoins des clients, fournir des conseils professionnels et vendre nos produits à des clients commerciaux en Suisse et dans les pays voisins
• Évaluation et étude des opportunités de vente sur les marchés cibles ainsi que coopération dans la planification des ventes
• Développement de « cas d'utilisation client » en coopération avec la direction des produits et l'équipe avant-vente
• Acquisition de nouveaux clients : responsabilité de l'ensemble du processus de vente, de la génération de leads, du premier contact à la conclusion du contrat
• Coopération avec des entreprises partenaires dans les domaines de l'intégration, de la solution et de la vente
• Etablir, entretenir et développer des relations clients fructueuses et à long terme
• Représentation de SwissSign lors d'événements de vente et de marketing 

 

Votre profile

• Expérience approfondie (au moins 5 ans) et succès dans la vente de solutions logicielles aux clients professionnels
• Réseau bien entretenu dans l'industrie des TIC
• Capacité à saisir des relations complexes et à les présenter d'une manière appropriée pour le groupe cible.
• Personnalité communicative avec des compétences de négociation et de présentation
• Esprit d'équipe avec empathie, dynamisme et caractéristiques de chasseur
• Diplôme universitaire ou formation équivalente dans le domaine du commerce, de l'informatique ou des TIC 
• Très bonne connaissance du français et de l'anglais, tant à l'écrit qu'à l'oral, la connaissance de l'allemand est un atout
   

Your new challenge

As an experienced Application Operation Engineer, you are the driving force behind the stability of our applications. In our Application Operations team, you will play a key role in ensuring the reliability and efficiency of our services. Your expertise will be crucial in helping us achieve our goals and continuously improve our service quality.

An overview of your tasks

• Operations Tasks: Efficiently and effectively resolve incidents and problems to ensure the highest availability of our applications. You will be responsible for the operation of our applications in our private Kubernetes environment
• Platform Expertise: Act as a competent advisor for our development team in the evolution an bug fixing of applications and their operations on our Kubernetes platform. Your technical expertise ensures that our systems remain up-to-date
• Standardization and Automation: Support the definition and implementation of standards to secure the efficiency and reliability of our modern application environment in the private Kubernetes cloud. This also includes the continuous development of our alert and monitoring management
• On-Call/Piket: As a valuable member of our Application Operations team, you will also be part of our on-call/piket organization, contributing to the constant readiness of our systems
   

What you bring along

• Required Skills: Extensive experience with Kubernetes, particularly in on-premises private clouds. Your programming skills enable you to independently develop scripts and solutions used in operations
• Additional Skills: Familiarity or interest in technologies and tools such as PostgreSQL, GitOps, ArgoCD, Identity Management, ForgeRock OpenAM, LDAP, PKI, Java, Golang, Python, NSX Advanced Load Balancer (AVI), HashiCorp Vault, Rancher, ELK, Monitoring, Observability, Ansible
• DevOps Experience: Several years of experience with DevOps approaches, both technically and organizationally
• Practical Skills: Solid experience in virtualization, containerization, container orchestration, as well as configuration and automation tools
• Availability: Willingness to regularly participate in the on-call service, supporting continuous operational readiness
• Language Skills: Excellent command of English, both written and spoken. German skills are a plus 

Why Us?

We offer you an exciting and challenging role in a dynamic environment where you can fully apply and further develop your skills. Become part of our team and actively shape the future of our IT landscape. Your expertise and commitment make the difference – together we achieve more.