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How ePost has integrated the e-signature into its processes
About ePost
With ePost, a product of ePost Service AG, the digitalization specialist of Swiss Post, individuals and SMEs can receive, read, and respond to letters, documents, and invoices anytime, anywhere, and seamlessly integrate them into their internal work processes, such as ERP systems.
Part of the communication services of Swiss Post, ePost Service AG aims to drive a digital and connected Switzerland. Today, over 50,000 SMEs and more than 100,000 individuals trust its innovative services.
Initial situation
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ePost provides a service through the ePost app, allowing insurance companies such as property insurers, among others, to establish relationships with their end customers directly via the app.
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In the past, customers had to provide handwritten signatures when signing contracts (documents usually sent by post or email).
ePost's requirements
ePost needed a signature solution that could be integrated seamlessly into its existing workflow to prevent media discontinuity and conclude contracts even faster. The aim was also to reduce the administrative effort for customers and their end customers.
The SwissSign solution
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ePost has integrated the simple electronic signature (SES) from SwissSign into the ePost app conveniently via a REST-API. This allows end customers, for example, of insurance companies, to sign contracts easily using the swipe function.
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The signed document is returned to the insurance company within seconds. The files follow a uniform naming convention according to a predefined structure, which makes storage easier.
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The end customers asked to provide their signature do not incur any costs. Billing takes place on account to the signature provider, in this case ePost, on a monthly basis.
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This allows ePost to provide its customers with a fully digital workflow. The insurance company benefits from massive time savings.
Renato Stalder, CEO ePost Service AG
Thanks to SwissSign, ePost customers can sign their contracts digitally. This makes the workflow very fast, pleasant and intuitive. Also our partners benefit from the paper-free process.
We’re here to help
Would you like some no-obligation advice on which solution best meets your needs? Or have you already chosen a signature solution and need support with integration? Our experienced team of experts will be happy to help.
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